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Testimonials Galore!
Here is a sample of what Colin's Clients are saying about him and his services ...
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"..we have improved our Average Invoice Value and our Servicing sales have gone through the roof, thanks to your Project and the Scheduled Maintenance Programme (focus)."
Les Seiler, Franchise Manager
PitStop New Zealand |
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I believe that your willingness
to embrace new and different methods to get the message across is why you are at the forefront of your profession.
Ron Pedder, Managing Director
Pedders Suspension
Last night’s sales training was simply awesome, you ‘had’ the room … which stood out by the attention you commanded so easily and the exchange of ideas you encouraged. For me, your level of passion for what you are doing is contagious … Thank you.
David Fahey, State Manager (WA)
Pedders Suspension
I just thought I'd tell you that this month we hit $100,000,
which makes us one of only 8 stores to achieve this ... it is as a result of us putting into practice all the Customer
Contact methods you showed us over the years. Thanks Colin.
Euan Haig, Manaqer,
Ferntree Gully Branch
Pedders Suspension
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I have seen you operate before, drawing in the participants
and creating an environment that captures your message. At the
end of the Session it was like 'Bees to a Honeypot' ... Congratulations,
your content and method of presentation stimulates the willing
mind for the benefit of many.
Robert Dalgleish, Managing Director
Nationwide Digital
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Thanks Colin ... extremely pleased with your excellent presentations - staff feedback is very enthusiastic and positive.
Tom Buxton, Director
Buxton Real Estate
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We thank you sincerely for your input and enthusiasm in
your presentation ... Our members felt that you really got
down to the nitty-gritty of selling.
Roger Wilson, General Manager
Forty Winks Pty Ltd
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As a Service Manager within Ford Dealerships for many years
and now with UltraTune I've seen many presentations ... your
session was in the top 2% of anything I have ever experienced.
Paul Harvey, State Manager W.A.
UltraTune Auto Service
Centres
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I already knew that the knowledge
you have to impart is excellent. The energy, passion and genuineness
of your interaction with our Team, however, made that knowledge
come alive. Your personal examples on how you have made your
own life such a success were a great inspiration for us. Thank
you again for your inspiration.
Alexandra Yuille,
Managing Director
Cenovis Pty Ltd
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" ... I have been involved
in co-ordinating and implementing training programmes for many
years and have a comprehensive library of material, however, none of it compares with your 'hands-on' person-to-person approach.
I was particularly impressed with the way you were able to evaluate
our needs so accurately and the depth of prepartion you undertook.
Obviously the workshops with our sales people and your visits
to our T-Marts have established a rapport that has contributed
greatly to the success of the programme. I can also confidently
state that the audio cassette provides excellent reinforcement
of the programme and is the best of its type I have ever heard.
The follow-up Telephone Incentive Campaign which you designed
has been successful in helping encourage our people to keep
the skills at 'top of mind'."
Mark Brown, National Marketing Director
Bob Jane Corporation
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Excellent - brilliant presentations - did not hear any negative
comments - only positive - the most productive/motivational
Speaker we have had.
Nick Clemens, General Manager
Toro Wheelhorse |
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Colin analyzed the situation and created an outstanding
program and delivered it with the right emphasis and empathy.
Derek Stott, Managing Director
Water ECOscience |
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Excerpts from The Executive
Connection Chairman's
letters of thanks and participants evaluation sheets for Colin's
session, "Making the Shift from Management
to Leadership...Implementing the Leadership Style Through a Customer Focus. "
When I first formed TEC-28,
in November '95,
I promised this
new group they would be exposed to the best Resource
Speakers TEC Australia
had to offer. Your
presentation to
this group this morning certainly helped me fulfill
that promise! Had
you been a "fly on the wall" at
our Rapid Recall,
immediately after
lunch, I know you
would have been delighted to observe the impact your message
had created. To
some it was
a "breakthrough" in
the concept of
LEADERSHIP - to others a unique new way
of differentiating "efficient Management" from "effective
Leadership". To all it was a refreshing and stimulating
exercise in "self examination"! As a thoroughly "professional" communicator
you clearly relish
objective feedback
from your audiences.
Here are some of the verbatims from our group's evaluations.
"Must focus my company's culture on exceeding Customer's
expectations."
"Will immediately focus on reversing 'flow of arrows'
in organisation chart."
"Now understand the 'Fragile Variables' are MY (CEOs)
real priority."
"The concept of Listening Meetings is great!"
"Listening to Colin this morning has helped me avoid
repeating a mistake."
"Now realise sensitising my people to customer's
viewport is MY key priority."
Geoff Leonard, Chairman |
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- Out of the Australian culture.
- Excellent, very dynamic, good balance of case history.
- Its relevance to our organisation and our people's morale/motivation and our
company's culture.
- Colin cuts through "conventions" and restrictive practices. He understands
real customer orientation simple believable but good 'lateral thinking' input
good understanding and presentation on how to change staff attitudes and personal
(my) attitudes - he is action-oriented and a good facilitator.
- It opened my mind to how you communicate with employees.
- Energy and examples.
- Practical and relevant to our industry.
- Well presented, good ideas/hooks reinforced the principles enumerated in a number
of other TEC Resource presentations.
- So many usable items. BEST EVER!
- Very effective presentation in plain words. Obviously one speaker that we could
listen to for some additional time.
- Nice and lively, personal reflections and experiences, good humour, good rapport
with the group.
Adrian Geering, Chairman, TEC
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Thanks Colin ...
Feedback - Saw one person who heard you last week. He tells
me they are still all talking about your presentation. They
were all very impressed as am I.
Hugh Hubbard, Lecturer, Marketing Group Department,
RMIT
University
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Your presentation on Monday afternoon was great. Thankyou for that energy and all those ideas. You have done your part of the deal, now it's up to each of us to take up the running. We are and we will.
I guess my main concern is that the motivated tend to get inspired while others seem to build a wall of protection and rationalise their present behaviour, thus avoiding change, but its up to us to tackle this problem.
Colin best of luck in your programme of spreading the word.
Simon Ralton, Managing Director,
Deeko Australia Pty Ltd
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