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See Colin in Action...how he works with this group of 250 Franchisees from the platform, giving them easy to implement methods to handle Customer Complaints.


These excerpts are from Colin's tailored presentation for Donut King's National Conference...the brief was to disturb the group into reducing the number of Customer complaints. The 6 sample clips are titled...

 
  3. "Making a point" 4. "Obtaining their Buy-in"
 





1. "Opening the Groups minds"



Playing Time: 0.55 minutes
Venue:
Donut King's National Conference
 
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2. "Using the power of stories"



Playing Time: 0.55 minutes
Venue:
Donut King's National Conference  


 
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3. "Making a point"



Playing Time: 0.55 minutes
Venue:
Donut King's National Conference 

 
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4. "Obtaining their Buy-in"



Playing Time: 0.55 minutes
Venue:
Donut King's National Conference 

 
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5. "A simple powerful principle"



Playing Time: 0.54 minutes
Venue:
Donut King's National Conference 

 
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6. "A take home message"



Playing Time: 0.55 minutes
Venue:
Donut King's National Conference 

 
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ICAN Consultants provided the Conference Design & Facilitation for this project...this is the testimonial that we received.

"The assistance, guidance and ideas we got from both yourself and Dianne were invaluable in making NAVIGATOR 2004 the success it was. Thank you both for your support and execution of the roles you fulfilled. We have benefited enormously from your input and presence at NAVIGATOR 2004.

Having an external MC was definitely worth the money, as you promised all along ... It would be unlikely that we would go back to having an internal MC after experiencing how well NAVIGATOR 2004 went.

I'm sure you picked up on the positive vibes from the Franchisees and the sponsors during the period, and everyone is still talking about it all, in a very positive way !

Frankly, we are extremely pleased with the way the entire Conference ran. Much of this is directly attributable to yourself and the important role you filled as MC, you were great ! Thanks again Colin & Dianne for a really great job, both at the event and behind the scenes !

Regards,

Samantha Alford
Marketing Projects Co-ordinator.
Donut King


 
 
 
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